Frequently Asked Questions (FAQ)

General Questions

1. What is Nexzen Market?

Nexzen Market is an online shopping platform offering a wide range of products, including FMCG, spices, flour, cold-pressed oils, and Amazon India affiliate products.

2. How does Nexzen Market work?

We provide high-quality products directly and also list curated Amazon India products through our affiliate program. When you buy an Amazon product from our website, you are redirected to Amazon India for the final purchase.

3. Is Nexzen Market a marketplace like Amazon or Flipkart?

No, Nexzen Market is not a full-fledged marketplace. We sell our own products and promote Amazon India products through affiliate links.

Orders & Shipping

4. How can I place an order?

You can place an order directly on our website for our listed products. For Amazon India products, clicking the product will take you to Amazon, where you can complete your purchase.

5. What payment methods are accepted?

For Nexzen Market products, we accept UPI, credit/debit cards, and net banking. Amazon purchases follow Amazon India’s payment policies.

6. How long does delivery take?

Delivery times depend on the product. Our in-house products are typically delivered within 3–7 business days. For Amazon products, delivery is handled by Amazon as per their policies.

Returns & Refunds

7. What is the return policy?

For Nexzen Market products, returns are accepted within 7 days of delivery if the product is damaged or defective. Amazon products follow Amazon India’s return policy.

8. How do I request a refund?

For our products, contact our support team at upfrontstore.in@gmail.com. For Amazon purchases, follow Amazon’s refund process.

Affiliate Products

9. Why am I redirected to Amazon India for some products?

Nexzen Market promotes selected products through Amazon’s affiliate program. When you click an Amazon product, you are redirected to complete the purchase on Amazon India.

10. Will I get the same discounts as on Amazon India?

Yes, you will get the same discounts and offers available on Amazon India. Nexzen Market does not add any extra charges.

Customer Support

11. How can I contact customer support?

You can reach us at upfrontstore.in@gmail.com or call us at +911354511541 for any queries.

12. Do you offer bulk orders or B2B services?

Yes, we offer bulk purchase options. Please contact us for special pricing and deals.

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