Refund and Returns Policy for Nexzen Market

Thank you for shopping at Nexzen Market. Your satisfaction is important to us. This Refund and Returns Policy complies with Google policies, GDPR, CCPA, and the Government of India’s e-commerce laws, including the Consumer Protection (E-Commerce) Rules, 2020, and Legal Metrology (Packaged Commodities) Rules, 2011.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original packaging.
  • The return request must be initiated within [Insert Number] days of receiving the product, in accordance with Indian consumer protection laws.
  • The item must have the original receipt or proof of purchase.
  • Certain items such as perishable goods, personalized products, or hygiene-related items (e.g., cosmetics, food, and health products) may not be eligible for return.

2. Non-Returnable Items

We do not accept returns for:

  • Perishable goods such as food items, spices, or oils.
  • Opened or used personal care and hygiene products.
  • Gift cards and downloadable software.
  • Items marked as “Final Sale” or “Non-Returnable.”

As per Indian law, defective or damaged products must be replaced or refunded if reported within the stipulated timeframe.

3. Refund Process

If your return is approved, your refund will be processed as follows:

  • Refunds will be issued to the original payment method within [Insert Number] business days, as per the RBI’s guidelines.
  • Shipping and handling charges are non-refundable.
  • If the product was received as a gift, refunds will be issued as store credit.
  • For COD (Cash on Delivery) orders, refunds will be processed via bank transfer or store credit.
  • Refunds for digital products will be in compliance with Indian e-commerce regulations.

4. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our customer support team at upfrontstore.in@gmail.com or call +911354511541 with your order details.
  2. Our team will review your request and provide return instructions as per Indian consumer laws.
  3. Pack the item securely and send it to the return address provided.
  4. Once received, we will inspect the item and notify you of the approval or rejection of your refund.

5. Exchanges

We replace items only if they are defective or damaged upon arrival. If you need an exchange, contact us within [Insert Number] days of delivery.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account or payment method statement.
  • Contact your bank or payment provider, as processing times may vary.
  • If you still need assistance, reach out to us at upfrontstore.in@gmail.com.

7. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item received).
  • As per Indian consumer laws, return shipping costs for defective products may be covered by us.
  • We recommend using a trackable shipping service as we are not responsible for lost or undelivered returns.

8. Compliance with Legal and Google Policies

We ensure compliance with:

  • Google Merchant Center Return & Refund Policies
  • Consumer Protection Act, 2019 (India)
  • Consumer Protection (E-Commerce) Rules, 2020
  • Legal Metrology (Packaged Commodities) Rules, 2011
  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)

For more information on Google’s policies, visit Google Merchant Center Policy.

9. Contact Us

For any questions regarding our Refund and Returns Policy, please contact us:

Upfront Enterprise – Nexzen Market
Email: upfrontstore.in@gmail.com
Phone: +911354511541
Website: https://nexzenmarket.com

This Refund and Returns Policy is legally valid, Google-compliant, and designed to ensure a fair and transparent shopping experience in accordance with Indian government policies.